HomeAir LineVueling implements biometric technology to travel "by the face"

Vueling implements biometric technology to travel “by the face”

It is now possible in Spain to travel by plane in a much more agile, comfortable and, above all, safe way, thanks to the biometric technology and the facial recognition system that Vueling has implemented at the airports of Madrid, Barcelona, ​​Palma de Mallorca, Menorca and Ibiza.

Innovation at the service of speed and comfort for travelers. They are, along with the security and the agilitythe objectives of biometric technology.

Since November, Vueling has begun to implement the facial recognition volunteer at the airports of Madrid, Barcelona, ​​Palma de Mallorca, Menorca and Ibiza. A first phase that will continue, in the coming weeks, in Tenerife North and Gran Canaria.

The facial recognition system allows passengers to go from security control to the plane door “by face.” Source: Vueling.

Vueling becomes a pioneer in Spain in offering this system, based on identification technology through the recognition of physical and non-transferable characteristics of people. A system that allows passengers to travel the entire routefrom the security check to the plane, ‘by face’, that is, without having to show documentation or the boarding pass.

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Vueling has also implemented facial recognition in its mobile application. Source: Vueling.

This makes it possible to streamline the entire process and increase security from the moment the traveler registers – online through the application when checking in or at airport kiosks – and until they take their flight. In this first phase, biometrics will be available in security filters and at a set of selected boarding gates with flights to national and international destinations subject to availability.

With the facial recognition system in the Vueling mobile application, you only need to register once

In addition, Vueling passengers must register only once to the biometric system. For subsequent flights, it will only be necessary to activate facial recognition once you have checked in within ‘Manage your reservation’. For all these reasons, the integration of biometrics in the Vueling application is key to the customer experience to further facilitate the process.

biometric technology, facial recognition Vueling

The IAG airline takes the lead when it comes to innovation in biometrics. Source: Hosteltur

According to Rodolfo Moreira, director of Customer Experience at Vueling, “being the first airline to offer a complete biometric experience to passengers in Spain is a huge source of pride for us, but this deployment is great news for our customers. This technology clearly improves their experience at the airport, making the steps and procedures to follow much simpler, easier and faster and, therefore, we are helping them gain time and comfort when taking a plane.”

The first phase of the implementation of biometric technology has been tested in five airports in the Aena network and will be extended to more in the coming weeks.

Biometrics will become, in the coming years, the standard for travel, digitizing and streamlining the processes for traveling within an airport. Therefore, the deployment of this technology is a milestone in innovation for both Vueling and Aena, since it is the first time that the airport operator’s airports offer this service to airline passengers throughout the entire travel circuit. This collaboration project began two years ago with passengers of the airline on the Barcelona-Málaga route.

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Source: Hosteltur

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