HomeTourismTourists had to wait 14 hours for their flight to Antalya

Tourists had to wait 14 hours for their flight to Antalya

Tatar Transport Prosecutor’s Office got interested delay of flight ZF 1021 AZUR air, which was supposed to fly from Kazan to Antalya yesterday at 22:40. As of morning, the plane was still at the airport due to a technical problem. Thus, the delay was 14 hours.

An employee of the prosecutor’s office went to the site and made sure that the carrier complied with the regulations and the rights of tourists were not violated.

β€œ241 passengers were registered for the flight, three of them were minors. While waiting for departure, the airline provides services to passengers in accordance with the Federal Aviation Regulations,” the message on the website states.

Observers have a version – the delay could be related to yesterday’s squally wind in the Antalya region. However, as a representative of the carrier told TurDom, the delay has nothing to do with weather conditions: β€œThe elimination of the technical fault took time, at the moment the plane is completely ready for departure, registration is in progress.” According to the board, the landing was completed at 13:00 on Saturday.

Previously, our editors spoke in detail about the rights of passengers in the event of disruptions in the flight schedule. According to the rules, if you wait more than 2 hours, you will be provided with soft drinks – as a rule, they will give you a voucher for water – and if everything drags on for 4 hours or more, then you will also be given a hot meal. Hotel must be provided if there is a delay of 6 hours at night and 8 hours during the day. However, in practice this is not always possible – hotels near the airport may not have a sufficient number of available rooms.

For more information about what compensation is possible from the tour operator who sold the tour, read our memo.

Source: Tourdom

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