HomeTourismTourists in St. Petersburg “sigh heavily”, but they pay the resort fee

Tourists in St. Petersburg “sigh heavily”, but they pay the resort fee

St. Petersburg continues to discuss the consequences of introducing fines for non-payment of resort fees. Yesterday, we recall, deputies of the regional Legislative Assembly adopted in the first reading amendments to the Code of Administrative Offenses of St. Petersburg, which establish the amount of sanctions. Refusal tourists may face liability in the amount of 500 to 2 thousand rubles. Collection operators, i.e. hotels and other collective accommodation facilities, can part with a much larger sum for violations of the law. For example, for late provision of information for the register, the fine for legal entities can reach up to 100 thousand rubles. By the beginning of summer, the amendments will apparently be fully approved.

During the adoption of the bill, it was noisy in the meeting room – the resort fee in St. Petersburg is controversial. For example, a deputy from the New People faction, Dmitry Pavlov, expressed the opinion that the introduction of fines could bury the experiment. “It seems to me that we have now set a goal of making money from fines. What is the expediency? – said Pavlov, noting that even before this, tour operators and hoteliers reacted to the introduction of the resort fee “without enthusiasm.”

One of the pressing questions regarding fines is whether tourists will pay them. For example, in the Krasnodar Territory, in the first year of the experiment on resort fees refused fork out more than 400 people. Some refused on principle (supposedly everything should be included in the cost of the trip), provoking conflict situations. Observers have assumed that it is not profitable for hotels to quarrel with their clients, who will not suddenly want to pay the fee and bring the issue to the police. It’s easier, they say, to deposit 100 rubles yourself, so as not to create unnecessary scandals.

“No one wants to quarrel with clients, but they don’t want to pay even more fines,” commented Alena Enova, a hotelier and co-founder of the International Professional Academy of Tourism mpat.online. “But this may not be necessary if the operating system for interacting with the guest is built correctly. For example, we have beautifully laid out booklets with instructions for tourists, we warn and explain everything – they say, the law is the law.” According to the hotelier, some clients are already arriving “with cash in a separate pocket”: “They sigh, of course, some sigh heavily, but there were no refusals to pay the fee.”

In addition to problems with refusal tourists, there are other issues regarding the resort fee. Thus, at a meeting of the Legislative Assembly, representatives of the Communist Party of the Russian Federation stated that fines should be introduced by federal law, otherwise they will be actively contested. And United Russia Pavel Krupnik drew attention to the imperfections of the information system created to regulate the collection. “AIS for data collection is not integrated into the reservation system. That is, full passport data, instead of registration and date of birth, must be manually duplicated again in the AIS,” the deputy said.

Hoteliers also say that they have to spend a lot of time to carry out operations to collect fees from tourists. “Our administrator spends 2-3 hours a day doing this, which results in a heavy workload. Moreover, this is not an analysis of some problems, but an operational formulation,” said Alena Enova.

Let us remind you that on October 1 last year, the Law on Resort Fees came into force in St. Petersburg, which stipulates that each guest of the Northern capital must pay another 100 rubles in addition to the hotel check. per day. This amount began to be collected on April 1, 2024. Children and adolescents under 18 years of age, as well as about two dozen categories of beneficiaries – heroes of Russia, disabled people, members of large families, military veterans, etc. are exempt from payment. Thanks to the collection, St. Petersburg authorities expect to collect about 310 million rubles during the year. All these funds should be used for construction, repair, reconstruction, and improvement of tourist and recreational facilities.

We previously wrote that the implementation of the Law on Resort Fees will be checked using test purchases.

Source: Tourdom

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